MLM Studio – Terms & Conditions

This document sets out the Terms & Conditions for all orders placed with MLM Studio.

By placing an order with us, you agree to the following Terms & Conditions.

1. Orders

Orders are confirmed once all details have been agreed and full payment (or an agreed deposit) has been received.

Before approving your order, please carefully check:

Names
Dates
Spelling
Colours
Sizes
Logos
Artwork
Personalisation details

Once production has started, changes may no longer be possible.

2. Quotes & Pricing

All quotations are provided in GBP (£).

Quotes are valid for 30 days, unless otherwise stated.

Changes to artwork, quantities, products or personalisation may affect the final price.

3. Payment

Production will only begin once payment (or an agreed deposit) has been received.

All goods remain the property of MLM Studio until payment has been made in full.

4. Personalised Products

As all personalised products are made specifically for each customer, they cannot normally be cancelled, exchanged or refunded once production has begun.

This does not affect your statutory rights where an item is faulty or has been incorrectly produced by MLM Studio.

5. Customer Artwork

Customers confirm that they own, or have permission to use, any logos, artwork, photographs or designs supplied.

MLM Studio reserves the right to refuse artwork that may infringe copyright, trademarks or other intellectual property rights.

6. Customer Supplied Items

Customers are welcome to supply their own garments or products for embroidery or printing.

Shipping costs to MLM Studio are the customer's responsibility.
Free drop-off and collection is available in Crawley, West Sussex by appointment.
While every care is taken, MLM Studio cannot accept responsibility for pre-existing defects, unsuitable materials or hidden faults in customer supplied items.

7. Production Times

Most orders are completed within 3–7 working days, depending on:

Order quantity
Product type
Stock availability
Artwork approval

Urgent orders may be possible but cannot be guaranteed.

8. Delivery & Collection

UK-wide delivery is available.

Free collection from Crawley, West Sussex is available by appointment.

Delivery times are estimates provided by the courier and are outside the control of MLM Studio.

9. Damaged Deliveries

If your parcel arrives damaged:

Photograph the parcel before opening (where possible).
Take clear photographs of the packaging, shipping label and damaged item(s).
Contact MLM Studio within 48 hours of delivery.
Retain all original packaging until the courier investigation has been completed.

Failure to report damage within this timeframe may affect our ability to process your claim.

10. Returns & Refunds

If MLM Studio has made an error, we will repair, replace or remake the item at no additional cost.

Where appropriate, we will also cover reasonable return postage.

Returns resulting from:

Incorrect information supplied by the customer
Incorrect size selected
Customer-approved artwork
Change of mind

are not eligible for a refund unless required by UK consumer law.

11. Product Care

To maintain the quality of embroidered and printed products:

Wash garments inside out.
Wash at 30°C (maximum 40°C only for heavily soiled items).
Use a mild detergent.
Wash on a gentle cycle.
Do not bleach.
Air dry whenever possible.
Do not tumble dry unless using a cool setting.
Avoid high spin speeds.
Do not iron directly over printed or embroidered areas.

MLM Studio cannot accept responsibility for damage caused by failure to follow these care instructions.

12. Product Colours

Colours may vary slightly due to:

Screen settings
Fabric batches
Thread colours
Printing processes
Lighting conditions

Minor colour variations are not considered faults.

13. NFC Products

Customers are responsible for providing the correct website links, QR codes and information for NFC products.

Please test your NFC product upon receipt.

Any manufacturing fault must be reported within 48 hours of delivery.

MLM Studio cannot accept responsibility for changes made to third-party websites, apps or links after the product has been delivered.

14. Safety

Some personalised products may contain small parts and are not toys unless specifically described as such.

Adult supervision is recommended where appropriate.

15. Limitation of Liability

MLM Studio's liability is limited to the purchase price of the goods supplied, except where liability cannot legally be excluded under UK law.

16. Force Majeure

MLM Studio is not responsible for delays caused by circumstances beyond our reasonable control, including:

Courier delays
Supplier shortages
Severe weather
Industrial action
Power outages
Transport disruption
Other unforeseen events

17. Privacy

All personal information is handled in accordance with our Privacy Policy.

18. Contact

If you have any questions regarding these Terms & Conditions, please contact MLM Studio before placing your order.

We'll always be happy to help.

❤️ Thank you for supporting our family small business.

MLM Studio – Privacy Policy

This Privacy Policy explains how MLM Studio collects, uses and protects your personal information when you visit our website or place an order with us.

1. Information We Collect

We may collect the following information when you contact us or place an order:

Full Name
Email Address
Phone Number
Delivery Address
Billing Address (if applicable)
Order Details
Logos, Artwork and Images you provide
Any information you choose to share with us regarding your order

2. How We Use Your Information

Your information is used to:

Process and fulfil your order
Contact you regarding your order
Arrange delivery or collection
Create personalised products
Respond to enquiries
Improve our products and customer service
Comply with legal obligations

We only collect information necessary to provide our services.

3. Marketing

We will never send marketing emails without your permission.

You can unsubscribe from marketing communications at any time.

4. Sharing Your Information

MLM Studio will never sell your personal information.

We may share your information only where necessary with trusted third parties, including:

Delivery companies
Payment providers
Website hosting providers
Legal authorities where required by law

5. Payment Information

Payments are processed securely through trusted third-party payment providers.

MLM Studio does not store or have access to your full payment card details.

6. Customer Artwork & Designs

Any logos, artwork or designs supplied remain the property of their respective owners.

Customers confirm they have permission to use all artwork provided.

7. Customer Photos

From time to time, we may photograph completed products for our portfolio, website or social media.

If you would prefer your order not to be featured, please let us know before production begins.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

9. Data Retention

We retain customer information only for as long as necessary to fulfil orders, comply with legal obligations and provide customer support.

10. Your Rights

Under UK data protection laws, you have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of your information (where legally permitted)
Object to certain processing activities
Withdraw consent where applicable

To exercise any of these rights, please contact us.

11. Cookies

Our website uses cookies to improve your browsing experience.

Please see our separate Cookie Policy for further information.

12. Third-Party Links

Our website may contain links to third-party websites.

MLM Studio is not responsible for the privacy practices or content of external websites.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

14. Contact

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact MLM Studio.

Thank you for supporting our family small business. ❤️

MLM Studio – Cookie Policy

This Cookie Policy explains how MLM Studio uses cookies and similar technologies when you visit our website.

By continuing to browse our website, you agree to our use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files stored on your computer, tablet or mobile device when you visit a website.

They help websites function correctly, improve your browsing experience and provide useful information about how visitors use the site.

2. How We Use Cookies

MLM Studio uses cookies to:

Remember your preferences and settings
Improve website performance
Keep our website secure
Analyse website traffic and visitor behaviour
Improve our products and services
Support essential website functionality

3. Types of Cookies We Use

Essential Cookies

These cookies are required for the website to function properly.

Without them, certain features of the website may not work correctly.

Performance & Analytics Cookies

These cookies help us understand how visitors use our website.

They allow us to improve the performance and usability of our website.

Examples may include:

Google Analytics
Visitor statistics

Functional Cookies

These cookies remember choices you make, such as language preferences or previously entered information, to provide a better browsing experience.

Marketing Cookies

Where applicable, marketing cookies may be used to measure advertising performance and display relevant advertisements.

These cookies will only be used where required and with your consent.

4. Third-Party Cookies

Some cookies may be placed by trusted third-party services, including:

Payment providers
Website analytics providers
Social media platforms
Embedded content providers

These providers have their own privacy and cookie policies.

5. Managing Cookies

Most web browsers allow you to:

Accept cookies
Reject cookies
Delete existing cookies
Receive notifications before cookies are stored

Please note that disabling certain cookies may affect the functionality of our website.

6. Changes to This Cookie Policy

MLM Studio may update this Cookie Policy from time to time.

The latest version will always be available on our website.

7. Contact

If you have any questions regarding this Cookie Policy, please contact MLM Studio.

Thank you for supporting our family small business. ❤️

MLM Studio – Delivery & Collection Policy

This Delivery & Collection Policy explains how MLM Studio processes, dispatches and delivers orders throughout the United Kingdom.

By placing an order with MLM Studio, you agree to the following policy.

1. Processing Times

Most orders are completed within 3–7 working days, depending on:

Product type
Order quantity
Stock availability
Artwork approval

Larger or more complex orders may require additional production time.

2. Urgent Orders

Need your order urgently?

Please contact us before placing your order.

While we cannot guarantee every urgent request, we will always do our best to meet your deadline whenever possible.

3. UK Delivery

MLM Studio offers UK-wide delivery using trusted courier services.

Delivery charges will be confirmed before payment.

4. Collection

Free collection is available from:

📍 Crawley, West Sussex

Collection is by appointment only.

You will be contacted once your order is ready.

5. Delivery Times

Delivery estimates begin after production has been completed, not from the date the order is placed.

Courier delivery times are estimates only and are outside the control of MLM Studio.

6. Tracking Information

Where available, tracking details will be provided once your order has been dispatched.

Customers are responsible for monitoring tracking updates provided by the courier.

7. Incorrect Delivery Address

Customers are responsible for providing the correct delivery address.

MLM Studio cannot be held responsible for delays, losses or additional delivery charges resulting from incorrect or incomplete address information.

8. Failed Deliveries

If a parcel is returned to MLM Studio because:

no one was available to receive it,
the address supplied was incorrect,
the parcel was not collected from the courier,

additional postage charges may apply before the parcel is resent.

9. Damaged Deliveries

If your parcel arrives damaged:

📷 Take clear photographs of:
- the outer packaging,
- the shipping label,
- the damaged product(s).
📩 Contact MLM Studio within 48 hours of delivery.
📦 Please keep all original packaging until the claim has been resolved.

Failure to report damage within this timeframe may affect our ability to process your claim with the courier.

10. Lost Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us.

We will work with the courier to investigate the shipment and keep you informed throughout the process.

11. Collection of Customer-Supplied Items

Customers who provide their own garments or products for embroidery or printing are responsible for:

delivering the items to MLM Studio,
arranging collection once production has been completed,
or paying for return delivery if required.

12. Delays Beyond Our Control

MLM Studio cannot be held responsible for delays caused by circumstances beyond our reasonable control, including:

courier delays,
severe weather,
transport disruption,
supplier shortages,
industrial action,
power outages,
or other unforeseen events.

13. International Delivery

At present, MLM Studio primarily delivers within the United Kingdom.

If you require international shipping, please contact us before placing your order.

14. Contact

If you have any questions regarding delivery or collection, please contact MLM Studio before placing your order.

We'll always be happy to help.

❤️ Thank you for supporting our family small business.

MLM Studio – Returns & Refund Policy

This Returns & Refund Policy explains your rights and our procedures regarding returns, replacements and refunds.

By placing an order with MLM Studio, you agree to the following policy.

1. Personalised Products

As the majority of our products are personalised and made specifically for each customer, they cannot normally be returned, exchanged or refunded once production has started.

This includes, but is not limited to:

Embroidered garments
Printed garments
School uniforms
Workwear
Sportswear
NFC Business Cards
NFC Wedding Invitations
NFC Birthday Invitations
NFC Baby Shower Invitations
NFC Keyrings
Personalised gifts
Tote bags
Makeup bags
Stickers & Name Labels
Teacher gifts
Wedding gifts
Promotional products

2. Before Production Begins

Customers are responsible for carefully checking and approving:

Spelling
Names
Dates
Phone numbers
Website links
QR codes
NFC links
Colours
Sizes
Logos
Artwork
Product quantities

Once production has started, changes may no longer be possible.

3. Faulty or Incorrect Items

If MLM Studio has made an error, we will happily:

✅ Repair the item

✅ Replace the item

✅ Remake the item

at no additional cost.

Where appropriate, we will also cover the reasonable return postage.

4. Damaged Deliveries

If your order arrives damaged, you must:

📷 Take clear photographs of:

The outer packaging
Shipping label
Damaged item(s)

📩 Contact MLM Studio within 48 hours of delivery.

📦 Keep all packaging until the courier investigation has been completed.

Failure to report damage within this timeframe may affect our ability to process your claim.

5. Incorrect Information Supplied by the Customer

MLM Studio cannot accept responsibility for mistakes caused by information supplied by the customer, including:

Incorrect spelling
Incorrect names
Incorrect dates
Incorrect sizes selected
Incorrect artwork
Incorrect colours requested
Incorrect delivery address
Incorrect website or NFC links

Please check all information carefully before confirming your order.

6. Customer Supplied Garments

If customers provide their own clothing or products for embroidery or printing:

MLM Studio will take every reasonable care during production.
However, we cannot accept responsibility for:
- hidden manufacturing defects,
- fabric faults,
- shrinkage,
- colour bleeding,
- damage caused by unsuitable materials.

7. Product Care

Returns will not be accepted where damage has been caused by incorrect care, including:

Washing above the recommended temperature
Not washing garments inside out
Using bleach or harsh chemicals
High heat tumble drying
Ironing directly onto printed or embroidered areas
Failure to follow the supplied care instructions

8. Colour Variations

Colours may vary slightly due to:

Computer or mobile screens
Fabric batches
Thread colours
Printing processes

These minor variations are not considered faults.

9. NFC Products

Customers are responsible for checking all NFC functionality upon receipt.

Any manufacturing fault must be reported within 48 hours.

MLM Studio cannot be responsible for future changes to third-party websites, apps or links connected to NFC products after delivery.

10. Change of Mind

As products are personalised, returns or refunds cannot be offered for a change of mind once production has begun.

11. Refunds

Where a refund is approved, it will be processed using the original payment method.

Please allow a reasonable processing time depending on your payment provider.

12. Your Consumer Rights

Nothing within this policy affects your statutory rights under UK consumer law.

13. Contact

If you believe there is a problem with your order, please contact MLM Studio as soon as possible.

We are committed to resolving genuine issues quickly, fairly and professionally.

❤️ Thank you for supporting our family small business.