Customer-Supplied Garments
This service is for the embroidery of an official school logo onto your own school uniform garment.
Garments must meet the relevant school’s uniform requirements, including the correct colour and style, and must be suitable for embroidery.
We reserve the right to refuse any garment that does not meet the school’s uniform requirements or that we consider unsuitable for embroidery. If we are unable to embroider your garment, we will contact you.
Garment Condition
All garments must be clean, dry and in good condition when dropped off.
Please check your garments carefully before handing them in. We cannot accept responsibility for any pre-existing damage, stains, marks, holes, loose stitching, fabric defects or general wear.
We take great care when embroidering customer-supplied garments. However, as embroidery involves machinery, there is always a small risk of accidental damage. Customer-supplied garments are therefore embroidered at the customer’s own risk.
Logo & Placement
Your garment will be embroidered with the official logo of the school specified on your order, in the standard approved position.
Please make sure you enter the correct school name when placing your order.
Preparing Your Garments for Drop-off
All garments belonging to the same order must be placed together in a secure bag.
The bag must be clearly labelled with:
- Name used on the order
- Order number
Please do not leave loose or unlabelled garments at the school reception. We may be unable to identify or process garments that are not correctly labelled.
Please also make sure that the number of garments inside the bag matches the number of embroidery services purchased.
Drop-off & Collection
After placing your order online, please drop off your labelled bag at the school reception every Monday morning at school drop-off time.
We aim to complete the embroidery and return your garment(s) to the school by the following Monday. During particularly busy periods, turnaround times may be slightly longer.
Once your order has been completed and returned to the school reception, we will notify you by SMS or email to confirm that it is ready for collection.
Completed orders can be collected from the school reception on Monday afternoon at school pick-up time.
Please wait until you have received our confirmation before attempting to collect your order.
Incorrect or Unsuitable Garments
It is the customer’s responsibility to ensure that the garment supplied is the correct school uniform item, colour and style.
If a garment is unsuitable for embroidery or does not comply with the school’s uniform requirements, we may be unable to complete the embroidery. We will contact you if there is an issue with any garment supplied.
Personalised Items
Once embroidery has been completed, the garment becomes a personalised item. Please check all order details, particularly the school selected, carefully before submitting your order.
Acceptance of Terms
By purchasing this embroidery service and leaving your garment(s) for embroidery, you confirm that you have read, understood and accepted these Terms & Conditions.
